Our Most Recent Service Reviews
This is by far one of the best customer experiences I have ever had. Joe was very knowledgeable. Having done some research myself into what I likely needed, he seemed to be right on track and explained the why of it. The team that came out, Alexi and ...Mason, were both excellent in their work and the experience was absolutely excellent. Now having had a chance to see how well the system works, I have to say this is the place to go, and the place I will recommend to people when they ask!
Thank you Stephen & lliyo, great job!
Excell installed A/C in my 1900's home in July, 2021. They worked with our family to find the best solution to fit the house. They used existing ductwork for the downstairs and mini-splits for the upstairs (giving us upstairs heat for the first time in ...20 years!). They were prompt, would send a text with the pic of the serviceperson prior to anyone's arrival (nice for a family with kids) and, when there was a larger-than-it-should-have-been-hole made in the wall (due to working with old lathe and plaster), they communicated well and made quick arrangements for it to be fixed. I had no issues and love the A/C!!! Even their insanely bright colored shirts helped you to know for sure they belonged to the company. 🙂
Jason was the technician who provided our Comfort Care checkup. He is very friendly and professional. He explained what he was doing and answered my questions. He seems to like his work and he did it well.
My wife and I were very pleased with Excel Heating & Cooling's service this morning. This visit was our 2nd consecutive positive experience with Excel! The first visit was for an AC repair this past July 2021 and this current 2nd visit today was for ...our routine HVAC maintenance service. Mr. Mezin was the technician that came to our house and made us feel like valued Excel customers. Mr. Mezin was highly skilled, professional and very polite/courteous. We very much enjoyed working with him and am very pleased with his work. We found this company to be very fairly priced for services and all around nice and easy people to work with. We will definitely utilize Excel Heating & Cooling again for all of our future HVAC needs. THE BEST! Frank Campbell
Very professional service. Highly recommended.
I worked with Jake Condra throughout the experience of installing mini splits in my new home. He was so personable, communicative, and professional. The job was done quickly (much sooner than expected, thank goodness, it was HOT outside with no AC!) and ...for a more reasonable price than any I could find in the area. I would highly recommend mini split installation by Excel!
Customer Services is horrible, my elderly mother heat went out in 7 degree weather, I have called these people 4 times, I called them twice Friday and still no response, call twice Saturday, guess what still no response, every call, they say someone ...will call you back, last call, the tech will call you in 20 minutes, well 30 minutes later still no call, this is ridiculous, the worst customer service ever.
I was very appreciative of Excel when they immediately responded to my call about a boiler issue. It turns out my 1976 boiler needed to be replaced, so I requested estimates from a few companies - the price, type of replacement boiler and timing were the ...reasons I chose Excel. The installers were excellent, friendly and took the time to explain my new system. Since then the system has needed a few tweaks in terms of re-adjusting the pressure and Excel has been great about sending someone the very next day and honoring their warranty. Special thanks to the installation crew and service techs - super nice and I'm always happy to see them. Please continue to maintain this level of service!